Return Policy

At Level Up Graphics, we stand behind the quality of our products and want every purchase to be a positive experience. We understand that sometimes things don’t work out. Therefore, we’ve made our return process as simple as possible.

Return Window-

You may return any non customized, pre-made items within 10 days of receiving your order. For custom apparel, due to the personalized nature of these items, we can only accept returns if there is a defect in material or error on the part of Level Up Graphics.

Condition of Returns

Items must be returned in their original condition: unwashed, unworn, and with all original tags attached. Returns that do not meet these criteria will not be accepted.

How to Return-

1. Contact Us:

To initiate a return, please contact us at Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization:

Our team will review your return request and, if approved, provide you with a Return Authorization number and instructions on where to send the returned item(s).

3. Shipping:

You are responsible for the return shipping costs. We recommend using a trackable shipping service, as we are not liable for any returns lost in transit.


Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 7-10 business days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.

Custom Items

Please note that custom items are made just for you and cannot be returned unless there is a defect in material or workmanship.